Master AI — Privacy Policy

This Privacy Policy describes how Master AI (“we”, “our”, “us”) collects, uses, stores, shares, and protects your personal information when you use the Master AI mobile application (the “App”) and related services. By using the App, you also agree to our Terms of Use (EULA), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/.

1. Information We Collect

1.1 Information You Provide Directly

• Full name, email address, and password used to create your account
• Referral code (if you sign up via another user's invitation)
• Trading preferences and markets you select during onboarding
• Chart images you upload from your gallery or capture with your camera
• Signal tracking, analysis history, and notes you save
• Feedback and support communications you send us

1.2 Information Collected Automatically

• Device model, operating system version, and device language
• App version, build number, and feature-usage events
• IP address and approximate (city/country-level) geolocation
• Crash reports, performance traces, and diagnostic logs
• Subscription and in-app purchase history

1.3 Information from Third Parties

• Apple App Store / Google Play subscription receipts and validation responses
• Google AdMob advertising identifiers (free tier only, subject to your consent)
• Firebase analytics events and push-notification delivery status

2. How We Use Your Information

• Provide, operate, and maintain the App and its features
• Process uploaded chart images through AI vision models to generate analysis
• Generate trading signals, analyses, and performance summaries
• Manage subscriptions, billing, and referral rewards
• Send push notifications about your signals or account activity
• Detect, prevent, and investigate fraud, abuse, or violations of our Terms
• Improve our models, product performance, and user experience
• Comply with legal obligations and respond to lawful requests

3. Chart Image Processing & AI Analysis

• Chart images are transmitted over encrypted TLS connections.
• Images are processed by third-party AI vision models under contract with us, solely for the purpose of generating your analysis.
• Analysis results are stored against your account so you can review history.
• The original uploaded image is temporarily cached during processing and discarded shortly afterward; it is not retained as a permanent record on our servers.
• AI-generated output is informational and educational. It is not a recommendation to buy, sell, or hold any financial instrument.

4. Not Financial or Investment Advice

MASTER AI IS NOT A FINANCIAL ADVISOR, BROKER, OR INVESTMENT SERVICE. No content delivered by the App, including signals, analyses, or notifications, constitutes financial, investment, legal, or tax advice. All trading decisions are made solely at your own discretion and risk. Trading in Forex, stocks, indices, commodities, CFDs and other leveraged instruments involves substantial risk of loss and is not suitable for every investor. Past performance does not guarantee future results.

5. Fair Use Policy

5.1 Analysis Limits

• Free tier: up to 25 analyses per day, subject to ad views.
• Pro tier: unlimited analyses, subject to reasonable use to prevent abuse of shared infrastructure.

5.2 Prohibited Uses

• Reverse-engineering, decompiling, or otherwise tampering with the App
• Using bots, scrapers, or automated clients to interact with our services
• Sharing accounts or reselling access
• Using the App for illegal activity or in violation of applicable financial regulations
• Conduct that overloads or otherwise disrupts our servers

6. Data Sharing & Third-Party Services

We share limited data with the following service providers strictly to operate Master AI. We do not sell your personal data to advertisers or any third party.

Each provider is bound by its own privacy policy and contractual data-processing terms. Master AI does not transmit your name, email, or password to any of the above services.

7. Data Storage & Security

• All data is transmitted over TLS/SSL.
• Passwords are stored as one-way hashes; we never store plaintext passwords.
• API access is authenticated using signed JWT tokens with short expirations.
• Production servers are protected by firewalls, network-level access controls, and intrusion-detection monitoring.
• Access to user data by our staff is restricted on a need-to-know basis and logged.

No system is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal data for as long as your account is active or as required to provide the App and comply with legal obligations. After account deletion, your data is removed from our active systems within 30 days and from backups within 90 days. Anonymized, aggregated statistics that cannot be linked back to you may be retained for product analytics.

8.1 How to Delete Your Account and Data

You can permanently delete your Master AI account and all associated personal data at any time:

• In the App: open Settings → Account → Delete Account. You will be taken to a secure web page (https://masterai.trade/delete) to confirm your identity and complete the deletion.
• By email: send a deletion request from your registered email address to [email protected]. We will verify your identity and complete the deletion within 30 days.

9. Your Rights

Subject to applicable law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to fix inaccurate or incomplete data
• Deletion — ask us to erase your data (see Section 8.1)
• Portability — receive your data in a structured, machine-readable format
• Restriction or Objection — limit how we process your data, where applicable
• Withdraw consent — where processing relies on consent, you may withdraw it at any time

To exercise any of these rights, email [email protected] from your registered email address. We respond within 30 days.

9.1 California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights:

• Right to know what categories of personal data we collect and the purpose
• Right to delete personal data we hold about you
• Right to opt out of the "sale" or "sharing" of personal data
• Right to non-discrimination for exercising these rights

Master AI does not sell personal data. To exercise these rights, email [email protected].

9.2 EU / UK Residents (GDPR / UK GDPR)

If you are in the European Union or United Kingdom, we process your data under the following lawful bases: performance of a contract (subscription, account management), consent (push notifications, personalized ads), and legitimate interest (fraud prevention, analytics). You also have the right to lodge a complaint with your local data protection supervisory authority.

10. Children's Privacy

Master AI is not intended for individuals under 18 years of age. We do not knowingly collect personal information from anyone under 13. If you believe a minor has provided us with personal data, contact [email protected] and we will delete it.

11. Subscriptions, In-App Purchases & Terms of Use (EULA)

Use of paid subscriptions in Master AI is governed by Apple's standard End-User License Agreement (EULA), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. By subscribing to the Master AI Pro tier on iOS you agree to those Terms of Use in addition to this Privacy Policy.

Master AI offers auto-renewable subscriptions to its Pro tier:

Payment is charged to your Apple ID (iOS) or Google Play account (Android) at confirmation of purchase. Subscriptions automatically renew for the same duration at the same price unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours prior to the end of the current period. Prices may vary by region and may include applicable taxes.

You can manage or cancel your subscription at any time:

• iOS: Settings → [your Apple ID] → Subscriptions → Master AI → Cancel Subscription
• Android: Play Store → Profile → Payments & Subscriptions → Subscriptions → Master AI → Cancel

Refunds are handled by Apple or Google according to their respective refund policies. Master AI cannot directly issue refunds for store-processed purchases.

Promotional credits earned through the referral program have no cash value, cannot be withdrawn or transferred, and may only be redeemed toward a Pro subscription through the in-app Redeem Points flow.

12. Advertising

Free-tier users may see advertisements served by Google AdMob, including interstitial and rewarded ads. Pro subscribers do not see any ads.

12.1 App Tracking Transparency (iOS)

On iOS, the App Tracking Transparency (ATT) framework controls access to your device's Identifier for Advertisers (IDFA). When you first see an ad, Master AI requests your permission via the system ATT prompt. If you grant permission, Google AdMob may use IDFA for personalized advertising. If you deny it — or have tracking disabled in Settings → Privacy & Security → Tracking — only non-personalized contextual ads are shown. Pro subscribers see no ads regardless of this setting.

13. International Data Transfers

Your data may be processed and stored in countries outside your country of residence, including the United States and other jurisdictions where our service providers operate. By using the App you consent to such transfers. Where required by law, we put in place appropriate safeguards (such as Standard Contractual Clauses) for cross-border transfers.

14. Cookies & Tracking Technologies

The App itself does not use browser cookies. Third-party services integrated into the App (Firebase, AdMob) may use device identifiers, SDK-level tracking, and similar technologies for analytics and ad delivery as described in Section 6. You can reset or limit these identifiers in your device privacy settings.

15. Third-Party Links & Services

The App may link to third-party websites (such as TradingView or external news sources). We are not responsible for the privacy practices or content of those third-party services. Review their privacy policies before providing them with any information.

16. Limitation of Liability & Disclaimer

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, accuracy, or non-infringement. To the maximum extent permitted by law, Master AI and its affiliates are not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits or trading losses, arising out of your use of the App.

17. Misuse & Account Termination

We may suspend or terminate accounts that engage in fraud, abuse, account sharing, automation, payment chargebacks, or violations of these terms. We may also revoke promotional credits obtained through fraud or abuse. We may retain certain records as required to comply with law or to resolve disputes.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page and, where the changes are material, notify you in the App or by email. Continued use of the App after a change constitutes acceptance of the updated policy.

19. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario, Canada, without regard to its conflict-of-laws principles. Any disputes arising out of this policy or your use of the App shall be resolved in the courts located in Ontario, Canada, unless a mandatory consumer-protection law in your country of residence requires otherwise.

20. Contact Us

If you have questions about this Privacy Policy, your data, or want to exercise any of your rights, contact us at:

• Privacy: [email protected]
• Support: [email protected]
• Mailing Address: Master AI, Ontario, Canada

We respond to privacy and data-access requests within 30 days.