FAQ

Upgrading From
TM9 1.x.

If you already run operations in the forex and exchange markets on TM9 1.x, this page covers what changes in the rebuilt trading mobile app.

If you're upgrading from 1.x, expect everything to feel about 3× snappier.

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App preview

Inside TM9 2.0.

If you're upgrading from 1.x, expect everything to feel about 3× snappier.

TM9 chart view with custom alerts on EUR/USD
TM9 performance tracking with balance, equity and margin
TM9 portfolio hub with trading, report, analysis and alerts
TM9 open positions and best app of the year award screen
Answers

Upgrading From TM9 1.x.

What changes when you move from TM9 1.x to 2.0 — expect everything to feel around 3× snappier.

What's actually new

A rewritten execution engine, our own charting library, redesigned copy-trading, instant deposits and withdrawals, biometric security, and a UI rebuilt around speed.

Not a refresh

2.0 isn't a coat of paint. It's a ground-up rewrite of how a serious trading app should feel on your phone.

Rolling out now

TM9 2.0 is rolling out on iOS and Android.

In depth

The Detail Behind It.

Three short notes on how this works day to day.

In practice

Coming from 1.x, the first thing most traders notice is not a new feature but the pace: screens open faster, orders acknowledge faster, and charts redraw without the pause the old app had. The feature changes sit underneath that.

Worth knowing

Everything that made 1.x familiar is still here: quotes, charts, orders, history and your broker connection. What changed is the engine underneath, the charting library, the copy-trading design, funding, and biometric security.

Who it is for

This page is for existing TM9 users deciding whether to move, and for brokers planning how to explain the change to clients already trading on 1.x.

Context

Where This Fits.

How answers sits inside the wider TM9 platform.

Short answers

The apps are free for end users and broker-platform licenses are quoted per setup. You can trade forex, indices, commodities and a curated CFD list, with new instruments each quarter. Support runs through WhatsApp or email — within 24 hours for free users, within 1 hour for Pro during market hours — and anything involving money in your account goes to your broker.

The short version

TM9 is trading software, not a broker. The mobile and web apps are free for traders; brokers licence the platform in three tiers. You can trade forex, indices, commodities and a curated CFD list, through the broker account you connect, and that broker holds your funds throughout. Support runs on WhatsApp and email, and anything involving money in your account is handled by your broker.

Good to know

If an answer here does not cover your case, WhatsApp support is the fastest route, and the contact page lists the support, privacy and sales addresses. Questions about deposits, withdrawals or balances belong with your broker, since TM9 never holds client funds. Trading carries a real risk of loss.