Privacy Policy.

1. Who are we?

TM9 is a software development and technology platform operated by TRADE MASTER 9 TECHNOLOGIES, registered at:

2006 Churchill Tower, Business Bay, Dubai, UAE

This policy covers the TM9 forex trading mobile app on iOS and Android, the web terminal and the desktop terminal, along with this website.

For privacy-related queries, contact privacy at trademaster9.com.

2. Information we collect

A. Information you provide

• Account information: name, email address, phone number, password, country, profile picture.
• Identity verification (where applicable): government ID, KYC documents (only when required for premium services).
• Broker connection data: your broker account number, broker server, broker name, login credentials (stored encrypted, used solely to connect your account on the platform).
• Master AI / MMM credentials: when you link Master AI to MMM for auto-trading, we store the integration tokens needed to operate the connection.
• Payment information: billing details processed via Stripe, Razorpay, Apple, or Google. TM9 does not store full credit card numbers.
• Communications: support tickets, emails, chat messages, feedback.

B. Information collected automatically

• Device & technical data: IP address, device type, OS, browser, app version, language, time zone.
• Usage data: pages visited, features used, session duration, click patterns.
• Cookies & tracking: cookies, web beacons, and analytics pixels (see Section 9).
• Crash & performance logs: app stability, error reports.

C. Information from third parties

• Brokers: trade execution data, account balances, open positions (displayed for your reference).
• Payment processors: subscription and payment status.
• Authentication providers: if you sign in with Google, Apple, etc.
• Analytics providers: aggregated user behavior data.

3. How do we use your information?

• Provide the platform: create your account, connect your broker, display trading data.
• Operate Master AI & MMM: generate signals, execute auto-trades on your linked broker.
• Process payments: manage subscriptions, billing, and refunds.
• Communicate: service notifications, support replies, important updates.
• Improve the platform: analyse usage, fix bugs, build new features.
• Marketing (with your consent): promotional emails, in-app offers — opt out anytime.
• Security & fraud prevention: detect suspicious activity, prevent unauthorised access.
• Legal compliance: AML, KYC, tax, and regulatory obligations.
• Personalisation: recommend features, set defaults, deliver localised content.

4. Legal basis for processing

• Contract: to provide the services you requested.
• Consent: for marketing and optional features (you may withdraw consent anytime).
• Legal obligation: for tax, AML, KYC, regulatory compliance.
• Legitimate interest: for security, fraud prevention, product improvement.

Our Consent Notice lists each purpose that relies on your consent, and how to withdraw it.

5. How do we share your information?

A. With your broker

When you connect a broker, we transmit the credentials and required data to enable trading. Your broker is an independent data controller with its own privacy policy.

B. With service providers

• Cloud hosting (AWS, Azure, your VPS providers)
• Payment processors (Stripe, Razorpay, Apple, Google)
• Analytics (Google Analytics, Firebase, AppsFlyer-style tools)
• AI providers (OpenAI, Azure OpenAI — used for chart analysis and signals)
• Push notifications (Firebase Cloud Messaging)
• Email services (transactional emails)
• Customer support tools

These providers are contractually required to protect your data.

C. For legal reasons

We may disclose data to comply with subpoenas, court orders, government requests, or to enforce our Terms and protect our rights.

D. Business transfers

In case of a merger, acquisition, or sale of TM9 assets, your data may be transferred to the new owner under the same privacy commitments.

6. International data transfers

Your data may be processed in countries different from your own, including:

• United Arab Emirates (TM9 corporate operations)
• United States (cloud and AI providers)
• India (development and operations team)
• Singapore / Europe (cloud regions)

Where required, we use Standard Contractual Clauses (SCCs) or equivalent safeguards to protect cross-border transfers.

7. Data retention

• Account data: while your account is active + 7 years after closure (for tax/AML compliance).
• Trading records: as required by financial regulations.
• Marketing data: until you opt out.
• Logs & analytics: up to 24 months.

After retention periods, we delete or anonymise data securely.

8. Data security

• Encryption in transit (HTTPS / TLS 1.2+)
• Encryption at rest for sensitive data (broker credentials, payment data)
• Access controls: role-based access, audit logs
• Secure infrastructure: cloud-hosted with firewalls, DDoS protection
• Regular security reviews and patching

However, no system is 100% secure. You are responsible for keeping your account credentials private and using strong passwords.

9. Cookies & tracking

• Essential: login sessions, security.
• Analytics: understanding usage patterns.
• Preferences: language, theme, defaults.
• Marketing (with consent): promotion targeting.

You can control cookies via browser settings or via the in-app cookie banner where applicable. See our Consent Notice for what this website does and does not set.

10. Your rights

Depending on your jurisdiction (GDPR, India DPDP Act, CCPA, etc.), you have the right to:

• Access your data
• Correct inaccurate or incomplete data
• Delete your account and data ("right to be forgotten"): use our account and data deletion page, or email privacy at trademaster9.com with the subject "Delete my account" from the address registered to your TM9 account.
• Object to certain processing
• Restrict processing
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time
• Lodge complaints with a data protection authority

To exercise rights, email privacy at trademaster9.com. We respond within 30 days.

11. Children's privacy

TM9 is not intended for users under 18 years old. We do not knowingly collect data from children. If we discover such collection, we will delete it immediately. Parents who believe their child has provided data should contact us.

12. Automated decision-making & AI

TM9 uses AI (Master AI) for:

• Generating market analysis and trade signals
• Automated execution (in MMM)
• Fraud detection and risk scoring

13. Third-party links & apps

TM9 may link to or integrate with third-party services (brokers, payment processors, data providers). These services have their own privacy policies. TM9 is not responsible for third-party privacy practices.

14. Marketing communications

With your consent, we may send:

• Product updates and new features
• Promotional offers
• Educational trading content
• Newsletters

You can opt out anytime via the unsubscribe link in emails, app notification settings, or by emailing privacy at trademaster9.com.

15. Financial transactions

TM9 does not process or hold trading funds. All deposits, withdrawals, and trading capital are handled exclusively by your broker. Privacy practices for trading funds are governed by your broker's policy. Contact your broker directly for any fund-related concerns.

16. Changes to this policy

We may update this Privacy Policy. Material changes will be notified via email to your registered address, in-app notification, or banner on trademaster9.com. Continued use after changes means acceptance of the updated policy.

17. Contact us

For privacy questions, data requests, or complaints:

• Privacy: privacy at trademaster9.com
• General support: support at trademaster9.com
• Website: trademaster9.com
• Address: 2006 Churchill Tower, Business Bay, Dubai, UAE.

For how complaints are handled and escalated, see our Grievance Redressal page. Payments and refunds are covered in our Refund & Cancellation Policy.